Every job · every customer · no fine print games
If it is not right, we come back.
Four promises, and we put all four in writing before you spend a dollar: the price is fixed before we start, our workmanship is guaranteed for 12 months, a licensed technician does the work, and you get photos of it.
The price is agreed before we start
You see the number in writing and approve it before a tool leaves the van. No hourly meter running, no re-pricing once we are on your roof.
The $239 Quick Fix is the flat repair price, printed before we knock.
12 months on our workmanship
If a fault we repaired comes back because of our work, we return and put it right at no charge. Travel, diagnosis and labour included.
Every repair, service and installation. Nothing to register.
Licensed, insured, and it is on the invoice
Touching refrigerant without an ARC licence is illegal, and plenty of cheap operators do it anyway. Ours is printed on every document we send you.
ARC licence AU068652 · ABN 88 695 920 604
Photos of the work, every job
You get a report with before-and-after photos, what we found, what we did and what we would keep an eye on. Evidence, not a verbal all-clear at the door.
Sent to you the day the job is finished.
What the guarantee covers
- Labour and workmanship on every repair, service and installation we carry out.
- The return visit itself: travel, diagnosis and labour, at no charge.
- Equipment we supply and fit, under the manufacturer's warranty, with us running the claim.
- The fix holding. If it comes back on us, it stays our problem until it is right.
Where it stops
- A separate, unrelated fault that turns up later. We will still come and look, you just pay for that work.
- Parts or units you supplied, or that another trade fitted.
- Damage from misuse, neglect, missed servicing, power surges, pests, weather or someone else working on the system.
- A problem we found, quoted, and you chose not to fix at the time.
None of that should ever be a surprise on the day. If we can see something outside the guarantee, we tell you at the time and put it in writing.
Making a claim
- 1
Call or text us
Tell us what the system is doing and when it started.
- 2
We find your job
It is all in our system, so you do not need to dig out paperwork. An invoice number just speeds it up.
- 3
We come back
We book the return visit and put it right at no charge if it traces to our workmanship.
Common questions
How long is the workmanship guarantee?+
Twelve months from the day we finish, on every repair, service and installation we carry out. If the same fault comes back because of our work, we return and put it right at no charge.
What about the unit itself?+
Equipment we supply carries the manufacturer's warranty, typically five years on a new split system and longer on some ducted brands. We lodge the claim and deal with the manufacturer for you rather than handing you a phone number.
Is there a call-out fee on a warranty visit?+
No. If it traces back to our workmanship the return visit costs you nothing, including the travel and the diagnosis.
What if the new problem turns out to be something else?+
We tell you on the spot and you approve the price before we touch it. You are never billed for work you did not agree to, and the diagnosis is free if any part of it comes back on us.
Does the guarantee transfer if I sell the house?+
The workmanship guarantee follows the installation for the rest of its term, so the new owner is covered for the balance. Transferring the manufacturer's warranty on the equipment is up to the brand.
Does this replace my consumer rights?+
No. Australian Consumer Law sits on top of this guarantee and cannot be excluded. For a major failure you can choose a refund or a replacement, whatever we have written here.
Nothing in this guarantee limits or replaces your rights under the Australian Consumer Law. Our goods and services come with consumer guarantees that cannot be excluded, and this guarantee is in addition to them. Read our full terms and privacy policy.
Something not right?
Book the return visit online or call us. If it is our work, it costs you nothing.